Big Play Property Services
Privacy Policy
Effective September 21, 2026
This policy explains how Big Play Property Services, based in Macon, Georgia, collects, uses, and shares information through this website, its quote tools, and connected services.
Information we collect
We collect information you choose to provide, including your name, email address, phone number, city or ZIP code, project details, preferred timing, messages, and project photos. We may also receive basic technical information needed to operate and protect the website, such as request timestamps, browser information, and network address.
How we use information
- Review your project and respond with a quote or follow-up questions.
- Communicate about scheduling, service, payments, cancellations, and customer support.
- Operate, secure, troubleshoot, and improve the website and its quote tools.
- Comply with legal obligations and prevent fraud or misuse.
Photos and the Big Play Assistant
Photos and messages sent to the Big Play Assistant may be processed by OpenAI to generate a response. Chat text may be temporarily stored in your browser so the conversation can recover after you use the photo picker. A chat does not submit a quote request by itself. Quote requests and submitted photos are stored for Devante to review in a private owner inbox.
Thumbtack and connected services
If you authorize a future Thumbtack connection, Big Play may receive the project, message, notification, or account information that Thumbtack makes available and that is necessary to provide the connected feature. We will use that information to manage customer requests and communications. You may revoke access through Thumbtack or contact Big Play for help. Thumbtack's own privacy policy governs information handled directly by Thumbtack.
How information is shared
Information may be processed by service providers that support website hosting, file storage, AI-assisted photo and message review, communications, security, or an authorized Thumbtack connection. We do not sell personal information. We may disclose information when required by law, to protect people or property, or in connection with a business transfer.
Retention and security
We keep information only as long as reasonably needed for quotes, customer service, business records, security, and legal obligations. We use reasonable safeguards, but no internet service can guarantee absolute security. Do not submit payment credentials, government identification, private documents, or other sensitive information through the quote form or chat.
Your choices
You may ask to review, correct, or delete information you submitted by calling or texting 478-841-1500. Some information may be retained when required for legal, accounting, security, or dispute-resolution purposes.
Children and changes
This website is intended for adults seeking property services and is not directed to children under 13. We may update this policy as the website or connected services change. The effective date above shows the latest revision.
Contact
Big Play Property Services
Macon, Georgia
478-841-1500