Big Play Property Services

Terms of Service

Effective September 21, 2026

These terms govern your use of the Big Play Property Services website, quote tools, Big Play Assistant, and any connected service that links to these terms.

Quotes and appointments

Website prices are starting prices unless stated otherwise. A website or chat request is not a final quote, accepted job, or confirmed appointment. Devante must review the project and confirm the scope, price, and appointment. Changes to the job, access conditions, quantity, materials, or site conditions may change the quote.

Deposits, cancellations, and rescheduling

A $25 deposit reserves a confirmed appointment and is credited toward the service total. Cancel at least 24 hours before the agreed arrival window starts for a full deposit refund. Reschedule at least 24 hours ahead to transfer the deposit to the new date. A cancellation within 24 hours or a no-show forfeits the deposit, and a new $25 deposit is required to rebook.

A no-show means the customer is unavailable or cannot provide access when Devante arrives within the agreed arrival window, with no response after a call or text and a 15-minute wait. If Devante cancels, the customer may choose a full deposit refund or rescheduling. Exceptions for emergencies or unsafe weather may be made by Devante. Legally required cancellation rights still apply.

Payments

Accepted methods are Zelle, Apple Pay, Cash App, Venmo, and cash. This website does not process payments. Use only payment instructions provided directly by Devante at 478-841-1500. Never enter payment credentials in the website chat or quote form.

Customer responsibilities

You agree to provide accurate project information, lawful access to the work area, a reasonably safe work environment, and permission to share any submitted photos. You are responsible for identifying known hazards, building restrictions, damaged materials, hidden utilities, and other conditions that may affect the work.

Website and assistant limitations

The Big Play Assistant provides preliminary help based on the information and photos supplied. It may make mistakes and cannot inspect hidden conditions or guarantee identity, measurements, compatibility, safety, price, or availability. Do not rely on the website or assistant for emergencies. For an active electrical hazard, gas smell, fire, flooding, or personal danger, stop and contact the appropriate emergency service or licensed professional.

Thumbtack connection

If Thumbtack access becomes available, you may choose to authorize Big Play to use permitted Thumbtack features such as project details, notifications, or messaging. Authorization is optional and may be revoked. Thumbtack is a separate service with its own terms and policies. Big Play does not control Thumbtack availability, approval, or platform decisions.

Availability and acceptable use

You may not misuse the website, upload malicious or unlawful material, attempt unauthorized access, interfere with other users, or use automated methods that burden the service. We may limit or suspend website features to protect the business, customers, or systems.

Disclaimers and applicable law

The website is provided on an “as available” basis. To the extent permitted by law, Big Play is not responsible for indirect or consequential losses caused by use of the website or a third-party platform. These terms are governed by Georgia law, without limiting rights that cannot legally be waived.

Changes and contact

We may update these terms as the website, policies, or connected services change. Continued use after an update means the revised terms apply. Questions may be directed to Big Play Property Services in Macon, Georgia by calling or texting 478-841-1500.